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Manila Bulletin devider Philippines devider Metro Manila devider Makati LGU to launch 'Tik-Talk with Mayora Abby' to address citizens' concerns

Makati LGU to launch 'Tik-Talk with Mayora Abby' to address citizens' concerns

Published Mar 10, 2023 06:07 am
The Makati City local government will launch a new program called "Tik-Talk with Mayora Abby" which will give Makatizens the chance to discuss their concerns with Mayor Abby Binay in person. Binay said the program will be launched on March 27 and will allow her to personally answer the queries of Makatizens every last Monday of the month from 1 p.m. to 5 p.m. at the Makatizen Hub on the third floor of SM Makati. "The Help Desk is intended to serve as a channel for residents to raise their questions, comments, and concerns about the city's services, policies, and programs. We want to create a direct line of communication with Makatizens so that we can address their concerns more effectively," Binay explained. She also noted that the program is part of the city's commitment to transparency, accountability, and good governance, and expressed confidence that the help desk will be a game-changer in how the city government interacts with its residents. "We want to show that we are here for the people and that we are committed to serving them in the best way possible. I want to be able to address their concerns, provide solutions to their problems and make sure that their voices are heard," the mayor stressed. She added that the city will launch soon a new version of the Makatizen App to provide more features and services to Makatizens. She said the Makatizen App will have a new user interface making it easier for residents to navigate and access its various features and services. In 2017, Makati launched the Makatizen App under a public-private partnership with Neo-Converge ICT Solutions, Inc. and Voyager Innovations to create a user-friendly app with multiple features. The app allows users to access various services, including information about city programs and services. It also enables residents to report incidents and community concerns directly to the city government, streamlining the process and making it easier for residents to get their voices heard. Residents may also send questions and concerns to the city government via Facebook and Instagram (@mymakati), Twitter (@Mayora\_Abby), and the Makati portal ([www.makati.gov.ph](http://www.makati.gov.ph)).
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