IATA: Unruly passenger incidents up post-pandemic
Published Jun 5, 2023 03:14 am
Unruly passenger incidents increased after the pandemic, with one unruly incident reported for every 568 flights in 2022, up from one per 835 flights in 2021, according to the latest report of the International Air Transport Association (IATA).
The most common categorizations of incidents in 2022 were non-compliance, verbal abuse and intoxication.
Physical abuse incidents remain very rare, but these had an alarming increase of 61 percent over 2021, occurring once every 17,200 flights.
“The increasing trend of unruly passenger incidents is worrying," Conrad Clifford, IATA’s Deputy Director General, conceded.
"Passengers and crew are entitled to a safe and hassle-free experience on board. For that, passengers must comply with crew instructions. While our professional crews are well trained to manage unruly passenger scenarios, it is unacceptable that rules in place for everyone’s safety are disobeyed by a small but persistent minority of passengers. There is no excuse for not following the instructions of the crew,” he elaborated.
Although non-compliance incidents initially fell after the mask mandates were removed on most flights, the frequency began to rise again throughout 2022 and ended the year some 37 percent up on 2021.
The most common examples of non-compliance include smoking of cigarettes, e-cigarettes, vapes and puff devices in the cabin or lavatories, failure to fasten seatbelts when instructed, exceeding the carry-on baggage allowance or failing to store baggage when required and consumption of own alcohol on board.
Already, a two-pillar strategy is in place for the needed zero-tolerance approach to unruly behavior, according to IATA. The first pillar is regulation. Governments should have the necessary legal authority to prosecute unruly passengers, regardless of their state of origin and to have a range of enforcement measures that reflect the severity of the incident. Such powers exist in the Montreal Protocol 2014 (MP14), and IATA is urging all states to ratify this as soon as possible. To date, some 45 nations comprising 33 percent of international passenger traffic have ratified MP14. The second pillar is guidance to prevent and de-escalate incidents. Incidents can be prevented through collaboration with industry partners on the ground (such as airports, bars and restaurants and duty-free shops), including for example awareness campaigns on the consequences of unruly behavior. Additionally, sharing best practices, including training, for crew to de-escalate incidents when they occur.
“In the face of rising unruly incident numbers, governments and the industry are taking more serious measures to prevent unruly passenger incidents," Clifford maintained.
States are ratifying MP14 and reviewing enforcement measures, sending a clear message of deterrence by showing that they are ready to prosecute unruly behavior. For the industry’s part, there is greater collaboration. For example, as the vast majority of intoxication incidents occur from alcohol consumed prior to the flight, the support of airport bars and restaurants to ensure the responsible consumption of alcohol is particularly important. “No one wants to stop people having a good time when they go on holiday—but we all have a responsibility to behave with respect for other passengers and the crew " Clifford stressed. "For the sake of the majority, we make no apology for seeking to crack down on the bad behavior of a tiny number of travelers who can make a flight very uncomfortable for everyone else,” he concluded.
The most common categorizations of incidents in 2022 were non-compliance, verbal abuse and intoxication.
Physical abuse incidents remain very rare, but these had an alarming increase of 61 percent over 2021, occurring once every 17,200 flights.
“The increasing trend of unruly passenger incidents is worrying," Conrad Clifford, IATA’s Deputy Director General, conceded.
"Passengers and crew are entitled to a safe and hassle-free experience on board. For that, passengers must comply with crew instructions. While our professional crews are well trained to manage unruly passenger scenarios, it is unacceptable that rules in place for everyone’s safety are disobeyed by a small but persistent minority of passengers. There is no excuse for not following the instructions of the crew,” he elaborated.
Although non-compliance incidents initially fell after the mask mandates were removed on most flights, the frequency began to rise again throughout 2022 and ended the year some 37 percent up on 2021.
The most common examples of non-compliance include smoking of cigarettes, e-cigarettes, vapes and puff devices in the cabin or lavatories, failure to fasten seatbelts when instructed, exceeding the carry-on baggage allowance or failing to store baggage when required and consumption of own alcohol on board.
Already, a two-pillar strategy is in place for the needed zero-tolerance approach to unruly behavior, according to IATA. The first pillar is regulation. Governments should have the necessary legal authority to prosecute unruly passengers, regardless of their state of origin and to have a range of enforcement measures that reflect the severity of the incident. Such powers exist in the Montreal Protocol 2014 (MP14), and IATA is urging all states to ratify this as soon as possible. To date, some 45 nations comprising 33 percent of international passenger traffic have ratified MP14. The second pillar is guidance to prevent and de-escalate incidents. Incidents can be prevented through collaboration with industry partners on the ground (such as airports, bars and restaurants and duty-free shops), including for example awareness campaigns on the consequences of unruly behavior. Additionally, sharing best practices, including training, for crew to de-escalate incidents when they occur.
“In the face of rising unruly incident numbers, governments and the industry are taking more serious measures to prevent unruly passenger incidents," Clifford maintained.
States are ratifying MP14 and reviewing enforcement measures, sending a clear message of deterrence by showing that they are ready to prosecute unruly behavior. For the industry’s part, there is greater collaboration. For example, as the vast majority of intoxication incidents occur from alcohol consumed prior to the flight, the support of airport bars and restaurants to ensure the responsible consumption of alcohol is particularly important. “No one wants to stop people having a good time when they go on holiday—but we all have a responsibility to behave with respect for other passengers and the crew " Clifford stressed. "For the sake of the majority, we make no apology for seeking to crack down on the bad behavior of a tiny number of travelers who can make a flight very uncomfortable for everyone else,” he concluded.