The American Chamber of Commerce of the Philippines (Amcham) is expecting a faster expansion of the business process outsourcing (BPO) industry in the country this year.

Amcham Executive Director Robert Sears said: “We expect a great year this year." Sears made the forecast during the launch of Rainmaker Connect, the innovative web-based integrated and multi-channel contact center systems introduced by California-based Rainmaker Systems Inc.

Sears cited improved growth projections in the US as well as the introduction of new service platforms for better lead generation and operational cost-efficiencies of BPOs as reasons for his optimism.

Rainmaker Connect, a SaaS offering featuring integrated VoIP telephony with e-mail and chat solutions, is set to make waves in the contact center scene.

The web-based solution fully supports automatic call distribution and queuing, speech-enabled IVR, remote agent capabilities, CRM integration and outbound campaign management.

Michael Silton, CEO of Rainmaker Systems Inc. affirmed Sears outlook, stating that the Philippines is a gateway to the rest of Asia with its growing local economy, good business environment, workforce attitudes and growth in skills set.

Rainmaker Systems offering of the Rainmaker Connect is in line with its view of BPO business growth in the Philippines. "We are excited to bring this integrated VoIP and lead management solution to market. This level of functionality has traditionally been reserved for only those expensive on premise based solutions.”

Integration with Rainmaker LeadWorks Lead Management platform offers customers a complete SaaS solution for multichannel lead life cycle management, leveraging every touch point with the customers' clients.

For only a fraction of the cost incurred by BPOs which traditionally purchase entire systems, Rainmaker Connect can provide immediate access to advanced telephony services and increase web conversion rates for any agent, anywhere, any time.

It provides rapid time to deployment and simplified configuration and integrates with existing legacy telephone systems or acts as a complete telephony system on its own.

“Whether you start with a few agents or a few hundred agents, Rainmaker Connect will make your agents more productive in days not months,” said Silton.