Toyota Motor Philippines Corporation (TMP) recognized the remarkable performance of its dealer network in ceremonies at the Annual Dealer Conference at Dusit Thani Manila recently. The event honored individual and dealer achievers in the areas of sales, after sales and customer satisfaction and overall dealer operations.

In the same event, TMP was awarded by Toyota Motor Corporation (TMC) for its notable achievements in the previous year. The first President’s Award of Excellence was presented to Toyota Cagayan de Oro (TCO) for achieving the highest rating in the overall dealer performance under the Toyota Dealer Success Program (TDSP). TCO President Betty Lu escorted by TCO Executive Vice President and General Manager Peter Lim Lo Suy received the award of the night.

Meanwhile, Toyota Batangas City (TBC) brought home their 4th President’s CS Cup of Excellence for achieving target scores in the Customer Service (CS) Performance as well as in the overall Customer Relations TDSP.

Toyota’s exemplary performance and milestone achievements were largely attributed to the collective efforts of its 28 dealership outlets. For 2009, nine dealerships recognized. The dealers have achieved departmental and overall targets for all aspects of dealer operations. For Metro Manila, Toyota’s dealerships in Makati, Cubao, Otis, Manila Bay and Commonwealth made it to the prestigious awards. Toyota Cebu city, Davao City, Cagayan de Oro City and Cabanatuan City reigned supreme among provincial dealers.

Individual achievers for 2009 were also recognized. Toyota Cabanautan’s Mary Ann Nerona and Ria Rose Sanhi were cited as Vehicle Sales Marketing Professional and Parts Sales Marketing Professional respectively. Arnel Resplandor of Toyota Pasong Tamo is the the Warranty Administrator of the Year, Lester Valdez of Toyota Baguio City is the General Job Technician of the Year, and Romulo De Peralta, Jr. is the General Job Service Advisor Champion.

TMC gave TMPC three grand awards for the highest market share in the automotive industry and for its continuous commitment to total customer satisfaction. These were: Silver Award for Customer Service Excellence, Toyota Marketing Award for Excellence in Vehicle Sales and the Overall Marketing Award.