Global 360, a leading provider of Process and Document Management solutions, has announced that Asia United Bank (AUB), a medium-sized privately held banking organization in the Philippines, has chosen Global 360 to improve the bank’s loan processing systems and ultimately its customer service.

AUB’s core banking systems were struggling to sufficiently support the bank’s unique and changing requirements for consumer and commercial loan processing operations. Acquisitions over the past few years presented additional challenges on how to unify business operations throughout its expanding enterprise while meeting key regulations and compliance guidelines.

AUB, with the help of Global 360’s process and case management solution, will be able to more efficiently handle its growing number of commercial and consumer loan applications and better serve its growing customer base. The bank recognized Business Process Management (BPM) as a way to enable staff to truly collaborate, access and modify loan information, as well as track the loan production process to determine the true cost of loan production. With its BPM implementation, AUB will be able to more accurately report and change processes as needed to increase efficiency and value for each loan produced.

Beyond loan processing, the bank has already identified as many as 200 other processes that will benefit from a case management approach.