To win over users, gadgets have to be touchable

September 6, 2010, 10:33am

Whoever said technology was dehumanizing was wrong. On screens everywhere — cellphones, e-readers, A.T.M.’s — as Diana Ross sang, we just want to reach out and touch.

Scientists and academics who study how we interact with technology say people often try to import those behaviors into their lives, as anyone who has ever wished they could lower the volume on a loud conversation or Google their brain for an answer knows well. But they say touching screens has seeped into people’s day-to-day existence more quickly and completely than other technological behaviors because it is so natural, intimate and intuitive.

And so device makers in a post-iPhone world are focused on fingertips, with touch at the core of the newest wave of computer design, known as natural user interface. Unlike past interfaces centered on the keyboard and mouse, natural user interface uses ingrained human movements that do not have to be learned.

“It’s part of the general trajectory we’re on in the computing industry — this whole notion of making computers more open to natural human gestures and intentions,” said Eric Horvitz, distinguished scientist at Microsoft Research.

The latest is a new line of Sony e-readers that the company will introduce Wednesday. For the first time, all have touch screens; Sony decided on the technology after watching person after person in focus groups automatically swipe the screen of its older, nontouch e-readers.

Research in Motion now makes touch-screen BlackBerrys, Amazon.com is expected to make a Kindle with a nonglare touch screen, and Garmin has introduced touch-screen GPS devices for biking, hiking and driving. New Canon and Panasonic digital cameras have touch screens and Diebold, which makes A.T.M.’s, says that more than half the machines that banks order today have touch screens.

Brides-to-be can scroll through bridesmaid dresses on a Hewlett-Packard touch-screen computer at Priscilla of Boston bridal boutiques, and a liquor store in Houston uses the H.P. screen as a virtual bartender, giving customers instructions for mixing drinks. The screens also show up on exercise machines, in hospitals, at airport check-in terminals and on Virgin America airplanes.

“Everyone who touches or takes a reader in their hand, they touch the screen,” said Steve Haber, president of Sony’s digital reading division. “It’s what we do.”

Some people even try to use touch screens when their devices have none.

“I had to use my sister’s BlackBerry to make a call, and I just kept swiping and touching,” said Susannah Wijsen, 40, who works in advertising in San Francisco and had grown used to tapping out phone numbers on her iPhone screen. “It didn’t even occur to me to use the keyboard.”

Though scientists have been working on natural user interface, Apple made touching, swiping and flicking at screens mainstream, said Harsha Prahlad, a research engineer who works with robots and sensors at SRI International, the research institute. “All of the technologies existed, but by bringing it together in a seamless fashion, the iPhone had a lot to do with it,” he said.

For readers used to turning paper pages, e-books invite touch perhaps more than anything else. Many a Kindle screen has been sullied by errant fingers before their frustrated owners realized that readers turn the pages of an e-book using buttons on the side of the device.

Amazon bought a touch-screen start-up, Touchco, but the current touch-screen technology added too much glare, Jeffrey P. Bezos, Amazon’s chief executive, said in an interview when Amazon introduced the newest Kindle. “It has to be done in a different way,” he said. “It can’t be a me-too touch screen.” (NYT)

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