ADVERTISEMENT
Manila Bulletin devider Technews devider GoTyme Bank receives top scores from NPS and CX

GoTyme Bank receives top scores from NPS and CX

Published Aug 8, 2024 06:15 am
GoTyme Card (1).jpg

GoTyme Bank receives top scores from NPS and CX. 

NPS means Net Promoter Score. It is a metric in measuring customer satisfaction. While CX measures customer experience. 

GoTyme Bank has announced 600% year-on-year growth in monthly transactions with over 250,000 new customers a month. 

As of now, GoTyme has about 3.7 million customers since launching in the country in November 2022.  

GoTyme boasts that they are now ranked number 5 among the banks in monthly active app users, number 5 in Instapay transaction, number 2 in visa debit transactions, and number 1 in monthly app downloads. Bold claims.  

Perhaps, one of the main appeals of GoTyme is its fusion of physical and digital. You download the app, sign up, and go to any GoTyme Kiosk to get your card. Now, you can deposit, send money, and conduct other transactions. GoTyme plans to add another 100 kiosk locations by the end of the year, including ATMs. 

It also helps, I think, that the mobile app of GoTyme looks very nice and pretty to look at. It’s very clean and very easy to navigate through. 

GoTyme Bank’s Chief Marketing Officer, Raymund Villaneuva, said: “At GoTyme Bank, we don't settle for things that merely work; we strive to create products and offer services that work beautifully. From the moment you sign up, to managing your finances, to interacting with our customer service team, GoTyme Bank ensures that your experience is not just efficient but also beautiful.” 

GoTyme Bank has recently announced a range of new and upcoming products to expand their “beautiful banking” proposition. 

International Accounts. Filipinos living abroad in 170 countries can now open a GoTyme Bank account using an international SIM and enjoy the same benefits and features as local accounts. Among these benefits are easy deposits through more remittance partners, unlimited free GoTyme Bank to GoTyme Bank transfers, three free weekly real-time transfers to other banks, access to bills payment services even when abroad, and no limits (vs. e-wallets). 

Mobile Check Deposit. Deposit checks in a few easy steps using your GoTyme Bank app, anytime, anywhere—no need to go to the bank. Enjoy free, safe, and secure deposits of up to P499,999.99, even with post-dated checks. View your deposit status in real-time with regular updates and notifications. 

Pay With Points. Users can now use their GoRewards points to purchase load and/or gaming credits by simply entering the amount in PHP or GoRewards points. 

Coin Deposit Machines. The first bank partner integrated with the BSP’s Coin Deposit Machines, customers will be able to deposit their coins to be credited straight into a GoTyme Bank account where it’ll earn 60 times more annual interest than the average savings account. 

GoTyme Bank CEO, Nate Clarke, concluded the event by inviting others to join the fastest-growing bank in the country, “In the coming months, we hope you all enjoy our new, beautiful, products and features but even more so we hope you invite your friends and family to join you in the switch to beautiful banking.” 

ADVERTISEMENT
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1561_widget.title }}

{{ item.title }}
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1562_widget.title }}

{{ item.title }}
.most-popular .layout-ratio{ padding-bottom: 79.13%; } @media (min-width: 768px) and (max-width: 1024px) { .widget-title { font-size: 15px !important; } }

{{ articles_filter_1563_widget.title }}

{{ item.title }}

{{ articles_filter_1564_widget.title }}

{{ item.title }}
.mb-article-details { position: relative; } .mb-article-details .article-body-preview, .mb-article-details .article-body-summary{ font-size: 17px; line-height: 30px; font-family: "Libre Caslon Text", serif; color: #000; } .mb-article-details .article-body-preview iframe , .mb-article-details .article-body-summary iframe{ width: 100%; margin: auto; } .read-more-background { background: linear-gradient(180deg, color(display-p3 1.000 1.000 1.000 / 0) 13.75%, color(display-p3 1.000 1.000 1.000 / 0.8) 30.79%, color(display-p3 1.000 1.000 1.000) 72.5%); position: absolute; height: 200px; width: 100%; bottom: 0; display: flex; justify-content: center; align-items: center; padding: 0; } .read-more-background a{ color: #000; } .read-more-btn { padding: 17px 45px; font-family: Inter; font-weight: 700; font-size: 18px; line-height: 16px; text-align: center; vertical-align: middle; border: 1px solid black; background-color: white; } .hidden { display: none; }
function initializeAllSwipers() { // Get all hidden inputs with cms_article_id document.querySelectorAll('[id^="cms_article_id_"]').forEach(function (input) { const cmsArticleId = input.value; const articleSelector = '#article-' + cmsArticleId + ' .body_images'; const swiperElement = document.querySelector(articleSelector); if (swiperElement && !swiperElement.classList.contains('swiper-initialized')) { new Swiper(articleSelector, { loop: true, pagination: false, navigation: { nextEl: '#article-' + cmsArticleId + ' .swiper-button-next', prevEl: '#article-' + cmsArticleId + ' .swiper-button-prev', }, }); } }); } setTimeout(initializeAllSwipers, 3000); const intersectionObserver = new IntersectionObserver( (entries) => { entries.forEach((entry) => { if (entry.isIntersecting) { const newUrl = entry.target.getAttribute("data-url"); if (newUrl) { history.pushState(null, null, newUrl); let article = entry.target; // Extract metadata const author = article.querySelector('.author-section').textContent.replace('By', '').trim(); const section = article.querySelector('.section-info ').textContent.replace(' ', ' '); const title = article.querySelector('.article-title h1').textContent; // Parse URL for Chartbeat path format const parsedUrl = new URL(newUrl, window.location.origin); const cleanUrl = parsedUrl.host + parsedUrl.pathname; // Update Chartbeat configuration if (typeof window._sf_async_config !== 'undefined') { window._sf_async_config.path = cleanUrl; window._sf_async_config.sections = section; window._sf_async_config.authors = author; } // Track virtual page view with Chartbeat if (typeof pSUPERFLY !== 'undefined' && typeof pSUPERFLY.virtualPage === 'function') { try { pSUPERFLY.virtualPage({ path: cleanUrl, title: title, sections: section, authors: author }); } catch (error) { console.error('ping error', error); } } // Optional: Update document title if (title && title !== document.title) { document.title = title; } } } }); }, { threshold: 0.1 } ); function showArticleBody(button) { const article = button.closest("article"); const summary = article.querySelector(".article-body-summary"); const body = article.querySelector(".article-body-preview"); const readMoreSection = article.querySelector(".read-more-background"); // Hide summary and read-more section summary.style.display = "none"; readMoreSection.style.display = "none"; // Show the full article body body.classList.remove("hidden"); } document.addEventListener("DOMContentLoaded", () => { let loadCount = 0; // Track how many times articles are loaded const offset = [1, 2, 3, 4, 5, 6, 7, 8, 9, 10]; // Offset values const currentUrl = window.location.pathname.substring(1); let isLoading = false; // Prevent multiple calls if (!currentUrl) { console.log("Current URL is invalid."); return; } const sentinel = document.getElementById("load-more-sentinel"); if (!sentinel) { console.log("Sentinel element not found."); return; } function isSentinelVisible() { const rect = sentinel.getBoundingClientRect(); return ( rect.top < window.innerHeight && rect.bottom >= 0 ); } function onScroll() { if (isLoading) return; if (isSentinelVisible()) { if (loadCount >= offset.length) { console.log("Maximum load attempts reached."); window.removeEventListener("scroll", onScroll); return; } isLoading = true; const currentOffset = offset[loadCount]; window.loadMoreItems().then(() => { let article = document.querySelector('#widget_1690 > div:nth-last-of-type(2) article'); intersectionObserver.observe(article) loadCount++; }).catch(error => { console.error("Error loading more items:", error); }).finally(() => { isLoading = false; }); } } window.addEventListener("scroll", onScroll); });
Join Our Newsletters

Sign up by email to receive news.

© 2025 Manila Bulletin The Nation's Leading Newspaper. All Rights Reserved.