Indian BPO explores new opportunities

By BERNIE CAHILES-MAGKILAT
August 7, 2011, 8:00am

MANILA, Philippines — Tata Consultancy Services, a unit of India’s largest industrial conglomerate Tata Group, is studying the Philippine market if it could scale up its existing business process outsourcing operation here.

This was bared by visiting TCS CEO and managing director Natarajan Chandrasekaran during a talk with reporters Thursday.

According to Chandrasekaran, TCS has a seven-month BPO operation here with a capacity of 400 seats doing some voice and processing.

“We came here late,” said Chandrasekaran. He expects the local unit to hit full capacity within its fiscal year 2011. Its fiscal year ends in March. TCS is planning to add 60,000 people in all of its centers globally.

“We like the talent here and the opportunities. The reason I am here is to understand the opportunities, to get the feel of talent and see if we can grow here,” he said.

He said they are evaluating the prospects of building up its BPO services and IT operations here in line with the company’s future strategic focus on products; BPO-cloud solutions; and iON, an IT solution for small companies.

He explained that any investment they would venture into should be able to support the company’s product services and clients all over the world.

As the IT services arm of Tata, TCS offers consulting and business solutions organization. It offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services.

It employs about 200,000 trained consultants in 42 countries.

TCS has generated consolidated revenues of $8.2 billion for year ended March 2011. The Bombay Stock Exchange-listed company has a market capitalization of $51.1 billion.

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