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Manila Bulletin devider Philippines devider National devider Why the LTO's online platform shut down on Oct. 30

Why the LTO's online platform shut down on Oct. 30

Published Oct 31, 2024 11:26 am

If you were among those who either faced difficulty in logging into the online platform of the Land Transportation Office (LTO), or were forced to go home after a long queue in any of its offices on Wednesday, Oct. 30, here is the reason.

Based on the initial investigation of the LTO, the nationwide glitch of its Land Transportation Management System (LTMS) on Wednesday was caused by an internet cable that was either accidentally or deliberately cut near the Central Office in Quezon City.

LTO chief, Assistant Secretary Vigor D. Mendoza II said he already ordered a thorough investigation to determine the circumstances that led to the whole-day bog down of the LTMS, the online platform of the agency.

The disruption in the LTMS operation started at 7 a.m. on Wednesday after multiple reports of access unavailability.

IT experts from the LTO immediately informed Dermalog, the service maintainer of the LTMS, of the incident to identify this incident of another glitch and to immediately resolve it.

During the conduct of troubleshooting of the internet provider, it was confirmed that the problem was internet connectivity. Subsequent inspection at the vicinity of the LTO Central Office  revealed that the main line that connects the LTMS center to the internet was cut.

The internet service provider, the PT&T, sent more workers to solve the issue and at 6:32 p.m. on Wednesday, the LTMS became available again.

“On behalf of the men and women of the LTO, I apologize for the service disruption of our Land Transportation and Management System (LTMS). We already have the initial report but I want to have a detailed explanation as to why this incident happened,” said Mendoza.

Mendoza said he instructed the LTO-Intelligence and Investigation Division to conduct an in-depth probe to determine if the internet cable that connects to the LTMS Data Center was deliberately cut.

“We are looking into all angles behind this incident. On the other hand, we are now taking additional measures to prevent the repeat of this unfortunate incident,” said Mendoza.

Assec Mendoza also directed all the concerned units to intensify the security in all LTO premises. 

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