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BPO firms expected to provide 124,000 new jobs in 2014

The country’s mega business process outsourcing (BPO) firms are expected to spearhead the production of roughly 124,000 new full-time jobs in 2014, Pasig City Rep. Roman Romulo, a key industry backer, said.

“Based on sectoral projections, we are confident that BPO firms will be able to add an average of 124,000 well-paying jobs annually from 2014 to 2016, or a total of 372,000 new posts over the next three years,” Romulo said.

“This will help address unemployment, especially among college-educated Filipinos,” said Romulo, chairman of the House committee on higher and technical education.

A previous survey by Pulse Asia Research Inc. showed that “creating more jobs” is one of the top five urgent national concerns, along with fighting official corruption, controlling inflation, improving the pay of workers, and reducing poverty.

“We are counting on the bigger BPO players to continue to drive the formation of new jobs,” Romulo said.

“As they draw in more business, the super BPO firms can quickly scale up their activities here and hire extra staff, while reducing cost per unit of output owing to greater operational efficiency,” he added.

Romulo singled out BPO giants Accenture and Convergys, both of which now have more than 35,000 employees each in the Philippines.

Based on their 2012 revenues, released here for the first time, Romulo named the country’s 36 mega BPO firms, to include the in-house outsourcing units here of global corporations, as follows: Accenture Inc. (P28.104 billion in revenues); Convergys Philippines Services Corp. (P17.281 billion); JPMorgan Chase Bank N.A–Philippine Global Service Center (P10.805 billion); 24/7 Customer Philippines Inc. (P7.711 billion);

Telephilippines Inc. (P7.241 billion); TeleTech Offshore Investments B.V. (P6.978 billion); Sutherland Global Services Philippines Inc. (P6.805 billion); Stream International Global Services Philippines Inc. (P6.738 billion); Sitel Philippines Corp. (P6.364 billion); Deutsche Knowledge Services Pte. Ltd. (P5.754 billion);

Sykes Asia Inc. (P5.617 billion); IBM Daksh Business Process Services Philippines Inc. (P5.516 billion); Aegis PeopleSupport Inc. (P5.445 billion); TeleTech Customer Care Management Philippines Inc. (P5.402 billion); IBM Business Services Inc. (P5.211 billion); Telus International Philippines Inc. (P4.962 billion);

Shell Shared Services (Asia) B.V. (P4.821 billion); HSBC Electronic Data Processing (Philippines) Inc. (P4.700 billion); ePLDT Inc. (P4.147 billion); SPi CRM Inc. (P3.501 billion); ACS of the Philippines Inc. (P3.492 billion); VXI Global Holdings B.V. (P3.266 billion); Emerson Electric (Asia) Ltd. (P3.230 billion); StarTek International Ltd. (P3.094 billion);

IBM Solutions Delivery Inc. (P3.019 billion); Sykes Marketing Services Inc. (P2.760 billion); SPi Technologies Inc. (P2.626 billion); Genpact Services LLC (P2.552 billion); Macquarie Offshore Services Pty. Ltd. (P2.522 billion); Thomson Reuters Corp. Pte. Ltd. (P2.265 billion); AIG Shared Services Corp. Philippines (P2.357 billion);

Hinduja Global Solutions Ltd. (P2.194 billion); Lexmark Research and Development Corp. (P1.956 billion); ANZ Global Services and Operations (Manila) Inc. (P1.869 billion); Maersk Global Service Centers (Philippines) Ltd. (P1.859 billion); and Manulife Data Services Inc. (P1.745 billion).

The 36 firms alone raked in some P192 billion in combined revenues in 2012, according to Romulo.

Romulo was the author of the Data Privacy Act, which has helped to entice global corporations to either establish new in-house outsourcing units here in Manila, or to relegate their non-core, business support activities to highly specialized independent BPO firms operating here.

The law mandates all entities, including BPO firms, to protect the confidentiality of personal information collected from clients and stored in information-technology (IT) systems, in accordance with rigorous international privacy standards.

The Philippines’ highly labor-intensive, BPO and IT-enabled services industry includes contact center services; back offices; medical, legal and other data transcription; animation; software development; engineering design; and digital content.

The IT and Business Processing Association of the Philippines sees the industry yielding up to $27 billion in annual revenues and directly employing some 1.3 million Filipinos by 2016.