Tridel Technologies Inc., the company that operates i-Manila, one of the leading Internet Service Providers in the country, recently earned a DIN EN 9001:2000 Quality Management Certificate from TUV Rheinland Philippines Ltd. This certification makes i-Manila the FIRST ISP in the Philippines, and Tridel the FIRST Filipino-based ICT company to earn such distinction. Tridel now joins the ranks of the world’s top organizations that have earned the prestigious quality management standard certification.
The ISO 9001:2000 Certification is an internationally recognized standard for quality management systems. Earning this certification signifies that Tridel’s organizational processes meet the certifying body’s stringent standards on world-class quality and customer service.
“Our ISO Certification affirms our company’s commitment to the vision of improving people’s lives through technology. We strive for quality in everything we do and we wanted to measure ourselves against a worldwide standard of quality that our customers can recognize and trust,” said Tridel Technologies Inc. President and Chief Executive Officer Robert A. Deluria.
It is Tridel’s steadfast commitment to quality and innovation that has seen its continuous growth over the past 9 years. The hobby that was shared among friends posting messages through the Bulletin Board System (an online community in the early 90’s) has become a multi-million peso business that currently employs nearly 100 employees. Apart from its consumer and corporate Internet access services, Tridel offers web services, applications development, and IT support services. In recent years, it has successfully ventured into related IT fields such as Call Center operations and Business Process Outsourcing (BPO).
“We realize that internet access is fast becoming a commodity service, and that ISPs and telcos are aggressively competing with each other based on price. We at Tridel felt that we should differentiate ourselves based on the quality of our service and our commitment to our customers. After all, our success depends entirely on our ability to keep our customers satisfied,” added Deluria.
ABOUT TRIDEL TECHNOLOGIES INC.
Tridel Technologies Inc. is an Information and Communications Technology (ICT) company that began operations on January 12, 1996. Tridel launched its Internet access services to the market under the Internet Manila (i-Manila) brand in May 1996, making it the 4th commercial ISP in the Philippines, and one of the largest and most stable in the industry today with over 15,000 consumer and corporate accounts. It also offers Web Services, Applications Development, and Hardware and Network Services.
ABOUT THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION (ISO)
The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies from more than 140 countries, one from each country. The mission of ISO is to promote the development of standardization and related activities in the world with a view to facilitating the international exchange of goods and services, and to developing cooperation in the spheres of intellectual, scientific, technological and economic activity.
