THE call center enterprise is one of the fastest growing sectors within the information technology (IT) software and services industry. Since the year 2000, the Philippines has benefited from an unprecedented boom in the call industry which has generated jobs for the country despite the IT global crunch. It has become a major force in the call center segment, and nets a big slice of the tens of billions of dollars earned by the industry yearly.
The Philippines is set to surpass its foreign competitors as one of the most attractive locations for outsource call center services in the Asia-Pacific region. Some companies with offices abroad are now coming to the Philippines because they have encountered some problems elsewhere. Compared to other countries, the Philippines also good telecommunications and power facilities and a high ratio of possible call center staff proficient in the English language and with a strong Western orientation. An international research group predicts the growth of information and communications technology and call centers in the country that could turn into a billion dollar industry in the next five years.
With the industry gaining a further boost following the signing of a memorandum of agreement between American and Filipino firms, the industry will become more attractive to other foreign investors.
The Contact Center Association of the Philippines is holding a "Call Center Conference, Expo, and Job Fair 2005" on August 23-24, 2005. During the conference, there will be various discussions on such topics as attracting call center talents in a hyper competitive job market, effective training for supervisors and managers, contact center trends, disaster recovery and business continuity in a call center, and emerging technologies for call centers.
With call centers on the rise, the "Call Center Conference Expo 2005" is an opportunity to learn from experts and network with peers whatever role one plays in the contact center industry.
