Employing a different recruitment strategy that is untried by competitors, TeleTech inked a pact with the local government of the city that assures employment opportunities to qualified residents and transient settlers.

Dumaguete in Negros Oriental is the home of Siliman University which is well known to produce many of the Philippines’ excellent literary gems, writers and artists. Countless of them are highly prolific, fluent and proficient in both written and verbal English. These talents have been noted to make equally excellent, top caliber call contact center agents.

It will be recalled during the fourth quarter of 2005, in Denver, Colorado, the global provider of customer management and business process outsourcing (BPO) solutions, announced the construction of two new customer management centers (CMCs) in the Philippines to support new business growth.

The completion of these two facilities expands TeleTech’s presence to five locations in the Philippines and represents the largest amount of space occupied in the country by any single customer management provider, the report said.

"TeleTech is very optimistic that the Philippines will continue to provide high quality solutions and value for our clients," remarked Ken Tuchman, chairman and chief executive officer in that report "Its highly educated workforce and advanced telecom infrastructure make it a very attractive location for TeleTech to expand its English language capabilities."

TeleTech’s fourth CMC in the Philippines located inside a huge shopping mall complex in Cainta will be its final location in Metro Manila. The company selected the Siliman University campus for its fifth CMC in Dumaguete City, to leverage skilled labor in the provinces.

"To sustain a strong labor pool, our business planning team believes that additional expansion in the Philippines will be best supported in the provinces," stated Craig Reines, vice president and general manager of Philippine operations. "We are currently working with local governments to expand into targeted regions outside of Metro Manila."

With the addition of its new capacity, TeleTech expects to employ more than 7,000 professionals in the Philippines by the second half of 2006, positioning the company as one of the largest employers of outsourced services in the country.

Looking ahead, TeleTech expects new business will support additional growth and plans to continue to significantly increase employment in the Philippines through 2007.

"We look forward to further strengthening our relationship with one of the world’s largest customer management providers," commented Philippine Economic Zone Authority Director-General Lilia De Lima. "We welcome the job creation and career development opportunities TeleTech presents to our citizens."

TeleTech is currently sourcing 1,500 jobs in the Manila area. Individuals interested in employment with TeleTech may contact the local recruiting manager by phone at (02) 552-9799.

Local governments interested in partnering with TeleTech may contact the business development manager, through e-mail at veneethiyengar @teletech.com.

TeleTech partners with clients to offer 150 languages, through its more than 34,000 employees, in 17 countries.