Quality can be defined as: "conformance to requirements/standard, what the customer says is it (low price, high value, reliability, durability, easy to use, etc.), fitness for use, free of deficiencies, and customer satisfaction."

In education, the focus is on the development if the youth who are envisioned to be world class practitioners of their own perspective professions. They must be taught to be literate, meaning, not simply learning how to read and write, but learning how to learn and knowing how to continuously improve their knowledge and skills. Over and above all these, there is a pressing need to develop their character and values that they may become the desirable, reliable, and responsible elements of society.

Amidst the stiff competition and scarce resources, it is quality that will pave the way to productivity. Quality and productivity may mean big things, but they can be achieved through simple acts integrated with daily academic life. Teachers who systematically plan and organize daily lessons well so as to cover as much topic in less time; teachers who teach beyond the confines of the classroom to integrate knowledge gained form other disciplines; students who direct their efforts on learning what they are supposed to learn and aim to stand out above the rest; support staff serving the school’s clients-students, teaching and non-teaching personnel, parents-to their expectation and satisfaction; these are hallmarks of productivity and quality in the school’s substantially new dimension of service to its students who will be the future work force in the global village.