Targeted for commercial and government organizations, the Touchpaper ITBM suite is available through the company’s extensive network of Value-Added Reseller (VAR) partners in Asia.

Touchpaper’s value-added resellers in the Philippines are Microbase, Inc. and Nexus Technologies. Both resellers are trained and equipped to deliver Touchpaper ITBM solutions.

"The role of IT and customer service is rapidly changing, particularly as organisations become more complex," said Touchpaper CEO, Graham Ridgway.

"Information technology is no longer seen as just a supplier of infrastructure but the department that is an enabler of an organisation’s overall business objectives."

Touchpaper’s ITBM solutions have been designed to help position IT services as the strategic infrastructure for facilitating maximum employee productivity and customer satisfaction and pivotal to delivering the vision and goals of an organisation as measured by Key Performance Indicators (KPIs), said Ridgway.

David M. Coyle, Research Director, Gartner commented: "IT organizations must have the confidence to make key decisions on new technology if they are to move from being a business contributor and play a central role in the future of business strategy."

A business-oriented IT Service Management solution is essential in providing excellent service and support to customers and also leads the way in improving the effectiveness, efficiency, security and pro-active use of technology to drive growth, revenue, customer satisfaction, governance and best practices," said Coyle.

"Combined with our extensive reseller network, Touchpaper’s ITBM product portfolio will enable us to deliver new and exciting out-of-the-box solutions to assist our customers consolidate and align processes within IT services in the businesses," said Jean Bravo, Touchpaper Channel Manager for SE Asia.

Touchpaper’s ITBM suite can help deliver projects that drive business growth and value; meet customer needs and predefined levels of service; achieve governance and regulatory compliance; link business and IT strategies, plans and relationships; demonstrate the business value of IT; apply metrics to IT; budget and manage IT spending; foster change in business processes and manage risk.

The ITBM product set can be deployed in any global environment.

This is particularly important for international companies with a "follow the sun" culture where Service Level Agreements (SLAs) need to be managed and implemented roundtheclock.

It provides an end-to-end solution covering all aspects of IT Business Management — IT service management, customer service solutions and network and systems management — in a modular form.