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EMC pitches green solutions to RP firms
Storage leader EMC unveiled the new CLARiiON CX4 Series of midrange storage systems with emphasis on low-energy consumption and other "green features."
Tech titans collaborate for more interoperable ECM systems
EMC Corporation, IBM and Microsoft Corp. announced yesterday a jointly developed specification which uses Web Services and Web 2.0 interfaces to enable applications to inter-operate with multiple Enterprise Content Management (ECM) repositories by different vendors.
Study sees strong adoption of content mgm’t software
The content management (CM) market in Asia Pacific excluding Japan (APEJ) region is expected to grow steadily at a five-year compound growth rate of 14.8 percent, reaching $ 362.0 million by 2012, a new research report has revealed.
First lady commissioner of CICT assumes post
Consuelo S. Perez, the deputy commissioner of the Commission on Information and Communications Technology (CICT), has been appointed by Malacañang as the newest commissioner of the computer agency.
Symantec intros latest revved up version of its security products
Setting a new industry standard for speed and performance in security software, top anti-virus maker Symantec Corp. has introduced a completely re-engineered version of its popular computer and Internet security product for Windows based PCs which packs in the kinds of features people want most in an Internet security suite including some forward-looking technology.
Convergys’ competitive edge lies in career, earning growth
Convergys Corporation, a global leader in relationship management and one of the largest and most recognized employers in the country today, continues to put premium in talent development.
BPO firms urged to go public
Despite the turmoil afflicting the US financial market, local BPO (business process outsourcing) firms shouldn’t be discouraged and would be better off listing their shares in the stock exchange to raise money for their expansion.
Report reveals CRM practices only partially established in global contact center industry
In the global contact center industry, estimated to be worth some US$ 130 billion per annum, organizations are not optimizing the value of their investments in Customer Relationship Management (CRM) practices. That’s one of the findings in the 2008 Datacraft /Dimension Data Global Contact Center Benchmarking Report, which includes survey responses from 300 contact centers in 36 countries across five continents. This year’s report confirms that only a minority of contact centers have established CRM practices and capabilities. Karina Majid, Datacraft Asia’s General Manager for Customer Interactive Solutions, comments, "Minimal progress has been made in adopting a more customer-oriented, CRM-based approach within the contact center environment over the last 10 years. When we compared this year’s findings with those from our inaugural 1997 Report, the picture is not positive."
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