Transcom World Wide, a leading global outsourced services provider, has tapped Australia-based Call Design Pty. Ltd. to deliver a hosted workforce management solution that will help it reduce costs, improve productivity and increase service quality.

“We selected Call Design based on its expertise in delivering global market-leading solutions that are flexible to the growth of our business. Call Design is also putting its money where its mouth is by offering a unique ROI-based contract, demonstrating to us a real confidence in the service the company provides,” said Siva Subramaniam, Country Manager, Transcom World Wide (Philippines), one of the service sites of rapidly expanding Customer Relationship Management solutions provider Transcom Worldwide S.A.

Transcom has 17 sites in North America and Asia, serving customers across most industries, including telecommunications, financial services, retail and fast-moving consumer goods.

Call Design is a global contact center technology specialist that provides everything from core infrastructure requirements such as PABX’s and servers right away through high-end applications. With offices in Sydney, Melbourne and Manila, the company currently supports many enterprise-class clients throughout the Asia Pacific region and across 25 countries globally.

Call Design has also developed its own range of Middleware and desktop applications that are distributed globally via Aspect Software, with Call Design’s local engineers handling all support and service requirements.

Partnering with Aspect Software, a leading unified communications solutions provider, Call Design will implement Aspect’s Productive Workforce for Aspect eWorkforce Management to efficiently schedule Transcom’s large pool of agents and back office employees to improve roductivity, overall employee satisfaction as well as increase customer satisfaction for their domestic and offshore contact center customers, said a Call Design news release.