Convergys in Ayala Avenue, Makati City.

Convergys in the Philippines is closing in on an employee population of more than 17,000 today, just six years after hiring its first employee in the country.

The global leader in relationship management said that it has met tremendous growth and success both for employees and clients in its years of business in the Philippines .

Since opening its first contact center in Manila in 2003, Convergys has won widespread recognition across the country, most recently receiving the Outstanding Exporter and Outstanding Employer awards at the 2009 PEZA Investors’ Appreciation Day, as well as the “BPO Employer of the Year” at the 2009 International ICT Awards.

The recognition adds to Convergys’ long list of awards received over the course of six years, further distinguishing the company as the employer of choice in the country.

Additionally, Convergys has experienced steady growth, occupying 12 contact center facilities in the Philippines - seven located throughout Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.

The company has completed its major five-site expansion in the Philippines with the opening of Convergys’ newest contact center in San Lazaro, Manila. Located in an integrated leisure and business community near Manila ’s University Belt, Convergys’ newest facility in San Lazaro has the ability to hold nearly 740 employees throughout approximately 47,000 square feet of workspace.

This opening marks the fifth facility Convergys has added throughout the country following its major expansion announcement in May 2008.. Convergys’ new sites include Cebu Asiatown i3, UP TechnoHub, Nuvali Evozone, and Glorietta 5.

The new Glorietta 5 facility, situated among one of the largest shopping districts in the country and in the midst of the premier business district of Makati City, encompasses over 17,000 square meters and has the ability to hold approximately 2,700 employees.

Marife Zamora, Convergys Vice President and Country Manager, together with her leadership team, recently celebrated the company’s anniversary by blowing out candles on six birthday cakes.

“It is amazing to see how far we have come in our Philippines operations since we opened our first facility six short years ago,” said Zamora . “As we celebrate our sixth anniversary, I must thank our employees who have dedicated their time and effort to becoming the best in customer relationship management. I anticipate many more years of continued success.”

“Convergys clients continue to demand the experience and expertise so manifestly present among our Filipino employees to drive their customer service operations,” said Andrea Ayers, Convergys President, Customer Management.

“We have seen tremendous growth in the Philippines due to the support we receive from all levels of government and because of the quality and commitment of our employees.”

Convergys’ state-of-the-art facilities employ more than 17,000 men and women, providing support via telephone, web-chat, and email for a diverse portfolio of blue chip clients and their customers worldwide.