Ayala-owned Integreon, the global leader in integrated knowledge process outsourcing (KPO), announced it won the overall top ranking in KPO for the fourth consecutive year by the Black Book of Outsourcing, a widely recognized survey of customer views of global outsourcing providers. This report is published by Brown-Wilson Group, a Data Monitor company.

Integreon was distinctly honored in 2009 as the only provider to receive Top-5 rankings across all three KPO categories that Black Book rates. It was ranked as first in research KPO, third in legal KPO and fifth in document KPO. Integreon, which is majority-owned by Livelt Investments, the BPO investment company of Ayala Corp., was also ranked for the third consecutive year to be among the overall Top-50 Best Managed Global Outsourcers in the 2009 survey, moving up from the 39th post to 34th this year. This places the company in the top one percent of nearly 5,000 global outsourcing suppliers.

Integreon has additionally been recognized by Frost & Sullivan as the industry’s overall top knowledge process outsourcer and been awarded the 2009 Frost & Sullivan Award for “Excellence in Knowledge Process Outsourcing (KPO).’’

Commenting on these results, Integreon CEO Liam Brown said, “Integreon’s top ranking by both analyst firms validates our continuing attention to customer service, the range of KPO services we offer our customers, and our ongoing focus on continuous improvement. This unmatched recognition
also highlights the quality of our services across the full spectrum of research, legal and document categories of KPO.’’