Convergy’s Corp., the global leader in customer relationship management, will open its largest contact center facility, its twelfth, in the country that would accommodate 2,050 employes.

The business process outsourcing (BPO) facility, which is located in Glorietta 5 along Ayala Avenue in Makati City is the first of its kind facility in the country that offers the convenience of a shopping mall on its lower floors and includes executive and administrative offices, training rooms, conference rooms, and employee lounges.

President Gloria Arroyo will lead the dedication ceremony Thursday.

Convergys has experienced unprecedented growth in its six years of Philippines operations. From 200 employees upon opening just six short years ago, it now counts over 17,500 employees in sites across Metro Manila, Cebu, Bacolod and Sta. Rosa, Laguna.

Convergys is now the largest BPO provider in Cebu City with over 3,300 employees throughout three contact center facilities.

Of the 12 Convergys facilities, seven are located in Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.