Manila International Airport Authority (MIAA) continues to improve airport processes, such as the implementation of the new Arrival and Departure Immigration Cards, and may integrate the cards soon to shorten queues.

In a meeting with the Airline Operators Council (AOC) and the Bureau of Immigration (BI) the other day, MIAA General Manager Alfonso Cusi agreed to put into place a more expeditious manner of distributing the new cards to passengers to avoid the long queues which resulted on the first day of its implementation during the New Year, January 1, 2010.

For inbound flights, MIAA is distributing the cards upon disembarkation from the aircraft.

The AOC members are expected to ship out the new cards packaged together with the Customs Declaration Form and the Quarantine Health Checklist to their Airline Headquarters so they can be distributed to passengers on board the aircraft.

The council also discussed a more long-term innovation that can incorporate all the three forms into one. The joint effort to incorporate the cards will start in a month’s time, with all the concerned agencies to participate in the design process via the Quality Management System Group of MIAA.

The MIAA remains committed to improve airport procedures and processes and make them more passenger friendly with the help of its industry partners from the public and private sectors, Cusi stressed.

MIAA is determined to get ISO certifications for NAIA Terminals 2 and 3 this year. NAIA Terminal 1 achieved ISO Certification for the 9001:2001 version in March, 2009.

The following month in April, NAIA 1 certification was upgraded to the 2008 version. To date, NAIA is so far one of the few government institutions in the country that was granted with such certification.