With the Philippines’ emergence as one of the key global hubs for the BPO industry, Cybernet-Slash Support (CSS) is expanding its capabilities in the country by investing $15 million in a 2,000-seat technology support and service center in Taguig City, CSS CEO Nick Sharma announced recently.

Last week, CSS, a leading enterprise and consumer support services organization headquartered in California, inaugurated its fully operational 1,000- seat service delivery unit in Fort Bonifacio. The company intends to double its headcount in the Philippines within the 2010 fiscal year.

“The Philippines BPO industry is witnessing a very interesting phase of business outsourcing,” he noted. “We felt this is the most opportune time to expand here.”

Like most BPOs, CSS was lured in by the Philippines’ “highly conducive business atmosphere, a vast talent pool with the right skill set for consumer and technical support, multilingual capabilities and state-of-the-art infrastructure” the CEO confirmed.

CSS offers multi-lingual customer services, retention services, inbound and outbound sales, technology and other integrated BPO services covering eight industry verticals for North American and European customers.

Todate, it is transforming into an integrated BPO player from a pure play tech support company leveraging the various technology platforms it has created bringing an edge for the new verticals. Its long-term customers include Alcatel-Lucent, Sun Microsystems and Blackboard Inc. In the one decade it has been operating, the company has built long-term relationships with more than 80 clients in the U.S., Poland, India and the Philippines. The company also maintains a redundancy center in Singapore.

“We are investing in new verticals like retail, travel and hospitality, business logistics and high tech internet and communications. CSS is upping the ante on the customer service front, apart from increasing our global footprint in the company’s core area of expertise in Tech Support,” Sharma added.

CSS has an employee base of around 4,300 professionals handling over 30,000 customer transactions every day, for over 20 Fortune 1000 companies.