Toyota expands disclosure to win back trust
TOKYO (AP) – Toyota said Friday it's planning a new level of disclosure about car problems that would go beyond what the automaker is legally required to reveal as it seeks to rebuild consumer trust.
Toyota Motor Corp., criticized for being slow to act on safety problems that led to the recall of 8.5 million vehicles for gas pedal and brake problems, said it would announce details of the plan for more openness in the near future.
Company spokeswoman Ririko Takeuchi said the automaker will voluntarily disclose problems that are below recall-level seriousness.
"We're trying to be proactive," said Takeuchi. "Some consumers are worried, so even if the information doesn't rise to the level of a recall, we are taking this step to restore the company's credibility.''
"They might be minor (problems), but drivers may need this information,'' she said, declining to describe what kinds of problems this might include.
The news shows Toyota is going on the offensive to win back trust that has been battered by the string of recalls.


