The Quezon City Police District (QCPD) has created quality service lanes in the city’s 12 police stations and major departments of Camp Karingal in a bid to provide quick and responsive police assistance services.

With the set-up, QCPD Director Chief Superintendent Benjardi Mantele said he expects a decrease in criminal incidents as the system can be a perfect antidote to criminals and lawlessness in the city.

In his report to Mayor Herbert Bautista , Mantele said that QCPD hopes to bring back the trust and confidence of the people to the local police by providing quality service lanes that can immediately respond to the aggrieved party’s complaints.

Mantele maintained that the QCPD will be more client-friendly adding that the scheme will ensure that the public will be accorded with the most comfortable and high-quality police service regardless of race, creed, religious beliefs, class sexual preference and status in the society.

The QCPD chief said that their clients will be provided with spacious parking spaces, clean water to drink and decent receiving rooms where they could stay while waiting for their turn to be attended by the day’s desk officer.

He added that the QCPD will now discard the use of high desks and instead replace them with low desk to enable the clients to easily address the duty desk officer and air out their complaints or related concerns.

The use of courteous and discreet words as well as low voice volume when talking to clients, Mantele said, will strictly be observed by duty police officers to avoid intimidating the public.

Residents living near the vicinity of Camp Karingal admitted that they have lost faith in the police after personally witnessing their involvement in illegal activities and their seeming disinterest in responding to the pleas for assistance especially from the poor.

“Most of the time they are lazy to act on the complaints of the poor as they would not garner any financial remunerations or personal favors as a token of recognition for their efforts from the underprivileged,” a resident of Barangay Botocan near the QCPD headquarters said.

He said that the new ploy looks good in paper but he expressed doubts if the so-called “quality service lanes’’ will also provide equal high-standard service to the poor conferred usually to affluent complainants.

The use of courteous and discreet words as well as low voice volume when talking to clients, Mantele said, will strictly be observed by duty police officers to avoid intimidating the public.

The move, the QCPD Director said, is in consonance with the belief of President Aquino that the people are his boss.

“We will create quality service lanes to respond to the needs of the people especially in their search for justice for the crime committed against them. We do not want any of our clients to leave the police offices unsatisfied. Ayaw namin na umuwi sila nang luhaan at bigo dahil hindi namin natugunan ang kanilang pangangailangan,” Mantele said.